Our service value:ultimate service value≠(product quality+customer services+customers' need)

Our ultimate service value≥( high quality products+100%customer satisfaction+driving demand)

Tianhe Chemical Company always regards quality as their life and integrity as the soul of the company. With our service principle-survival on quality, We have formed a trans-regional and multi-industry strategic alliance with many well known global enterprises.

Insisting on integrity and win-win business principle, we have developed a state of the art sales network with great market competitiveness and a great market share in this field. Our cooperation goal is to provide our world wide clients with the cutting edge technology, high quality products and best services to achieve a breakthrough and innovation in science and technology and contribute a great effort towards the well being of mankind, guarantee its leading position in the global market.

Tianhe people would bring the highest return to clients, society and the country with the best products and services.

Ⅰ Guarantee the best quality
• Strictly screening the raw material.
• To insure the quality management system is efficiently carried out and regulate and implement every work
   requirement and the code of conduct to enable the product quality meet every technical standards and
   customer's requirements.
• Strictly carried out the state and company's standards, inspect the quality carefully. Do not carry out the
   unqualified products out of the factory.
• Bear all the responsibilities for the quality of the products we provided.
• Offering the quality certificate for the products left the factory as well as the free technology consultation.

Ⅱ Ensure the production schedule, make delivery promptly
• Make delivery strictly in accordance with the delivery time stipulated in the contract, and implement every
   clause and requirement written in the contract, the delaying of the delivery should not occurred unless there
   is a force majeure.
• Carefully inspect the finished products, make a proper packing, shook-proof and moisture prevention as well as
   on the spot delivery acceptance. Send the goods to the delivery site according to customer's requirement and
   inform the buyer promptly.

Ⅲ Provide the best after sales services
• Any problem raised by customer over the quality within the guarantee period, we should try our best to deal
   with it even though it is not caused by our side and try to come up with suggestion to handle it. If there is any
   need for site disposal, send our people there immediately, keep the customer satisfaction as our first priority to
   protect their interests.

• Make a file for every production inspection and technology we have to ensure there is a checking route for any
   products and visit our clients regularly. Lay high emphasis on customer's feedbacks and comments so that we
   can constantly improve and perfect our service standards.

Customer's satisfaction is the biggest reward for us, Tianhe always regards "green environment protection, cherishing life" as our core value, as one of the leading manufacturer of lubricant additive, our mission is to make our world more green for the future and the finite life full of eternal wonderfulness.